← All case studies

Commerce operations

Miami Fades

Bringing a premium in-store brand online through one connected booking and commerce experience.

ImpactOne connected customer journey
DisciplinesCommerce / Experience design / Systems / Automation
Miami Fades mobile commerce experience
The challenge

Start with what had to change.

Bookings, products, and day-to-day operations needed to feel like one brand experience instead of a collection of separate tools.

The approach

Connect experience and engineering.

We unified the customer journey across services and retail while simplifying the operational workflows behind the storefront.

The outcome

Make the result last.

Customers can move naturally between discovery, booking, and purchase, while the team manages a more coherent digital operation.

The result

One connected customer journey

Customers can move naturally between discovery, booking, and purchase, while the team manages a more coherent digital operation.

Build what comes next

What outcome are you after?