Privacy policy
Introduction
Blink X (“Blink X”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a contact request, or otherwise interact with us online. For contractual terms related to services engagements, see our Terms of service.
Who we are
Blink X provides software engineering, product delivery, and related professional services. Our website is operated from Canada. If you have questions about this policy or your personal information, contact us at hello@blinkx.io.
Information we collect
Depending on how you interact with us, we may collect the following categories of information:
- Information you provide directly. For example, when you use our contact form or email us, we may collect your name, email address, company name (if provided), the content of your message, and any project details you choose to share (such as a selected service category).
- Client and engagement information. If you become a client or prospective client, we may collect business contact details, billing information, credentials or access information you provide for delivery purposes, communications, and materials needed to perform services.
- Technical and usage information. We may automatically collect information such as IP address, device and browser type, general location derived from IP, pages viewed, referring/exit pages, timestamps, and diagnostic data related to site reliability and security.
- Cookies and similar technologies. We may use cookies or similar technologies where necessary to operate the site, maintain preferences, measure performance, or improve security. You can control cookies through your browser settings.
How we use information
We use information for purposes that may include:
- Responding to inquiries and operating our website
- Providing, managing, and improving our services
- Security monitoring, fraud prevention, and protecting our systems
- Communicating transactional messages (for example, confirming receipt of a contact submission)
- Complying with law, regulatory requirements, or lawful requests
- Establishing, exercising, or defending legal claims
Where required by applicable law, we will obtain consent before sending marketing communications. You may unsubscribe from marketing emails using the instructions in those messages.
Legal bases (where applicable)
Depending on your jurisdiction, we may rely on one or more legal bases to process personal information, including consent (where required), performance of a contract, our legitimate interests (such as operating and securing our business, provided those interests are not overridden by your rights), and compliance with legal obligations.
How we store and process information
We use reputable infrastructure providers to host our website and related services. This may include processing and storage on servers operated by third parties (for example, cloud hosting, databases, and email delivery services). These providers may process data in multiple countries as part of their global networks.
Contact form submissions may be stored in a database to help us respond and maintain records of inquiries. We may also send automated confirmation email messages through our email infrastructure.
Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods can vary based on the nature of the information, whether you become a client, and our legal, accounting, or reporting requirements.
Disclosure of information
We may disclose information in the following circumstances:
- Service providers. We may share information with vendors and contractors who perform services on our behalf (such as hosting, communications, analytics, or security), subject to appropriate safeguards.
- Business transactions. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
- Legal and safety. We may disclose information if we believe it is necessary to comply with law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of Blink X, our users, or others.
We do not sell your personal information as a traditional “sale” of data.
International transfers
If you access our services from outside Canada, your information may be processed in Canada and other countries where we or our service providers operate. We take steps designed to ensure appropriate safeguards are in place, consistent with applicable law.
Security
We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have rights regarding your personal information, which can include rights to access, correct, delete, or port your information, and to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at hello@blinkx.io. We may need to verify your request.
Children’s privacy
Our services are not directed to children under the age where consent is required in their jurisdiction, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to investigate and delete the information where required.
Third-party sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Where required by law, we will provide additional notice.
Important. This Privacy Policy is provided for transparency and operational purposes. It is not legal advice. Privacy laws vary by jurisdiction and change over time. You should consult qualified legal counsel to confirm your obligations and ensure your policies meet your specific needs.